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  RBdigital - Known Issues & Frequent Questions

Email support or call 877-77-AUDIO (877-772-8346).
Live support is available Monday through Friday, from 7:30 AM until 6:00 PM EST.

Known Issues

Why am I being asked for my library card and PIN?
RBdigital has updated the authentication type for Wyoming libraries to use your library card to authenticate. Once a card in good standing (not expired or has fines) has been associated with your account, you will be able to continue to log in with your RBdigital username.

No account creation in the apps
Users must already have an account created on the Rbdigital website before setting up the Mobile App. Users cannot create a new account through the app. Accounts should be created on the website by registering as a new user

User can't log in
To receive an email with a password reset, visit the RBdigital website and click on the 'Sign In' link. Click on the link for 'Forgot password/username' and follow the prompts. If the email doesn't appear in your inbox, check your spam folder. Please contact RBdigital support if you are unable to successfully reset your password.

 

Frequent Questions

How do I get help with RBdigital?
If your questions are not answered by the help files on the Rbdigital website, you may submit a support ticket. You may also call the toll-free support line at 877-77-AUDIO. Live support is available Monday through Friday, from 7:30 AM until 6:00 PM EST.

Patron Access/Authentication
Users must have an account with RBdigital to download content. Users must first create an account at RBdigital (a WYLD library card is required). After creating a new account, sign in using the website or any of the mobile apps.

What can I check out?
For many of the books, there are no limits on the number of users who may check out materials, so items are always available. However, each user may only have 10 titles at a time. When titles are checked out, they are available to the user for 14 days. Checkouts may be renewed for an additional 14 days at any time, provided there are no holds on the title. At the end of the loan period, the file is automatically removed from the device. Titles can be returned early.

What is available?
Wyoming library users have access to thousands of titles many of which are always available. New titles are added every month. As of summer 2017, Digital magazines are also available in the mobile RBdigital apps.

All titles are compatible for Windows and Mac, iOS, Android, and Kindle Fire devices.

 

More questions?

Additional questions about this service should be addressed to ebooks@wyo.gov