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OneClickdigital Audiobooks - Frequently Asked Questions.

I am having problems using the service

Please check the known issues page and the help files on the OneClick website. If your questions are not answered by either of these resources, you should fill out the support form on the OneClick website. Click on 'help' and then 'support'. You should receive a response and issue number. You may also call the toll-free support line at 877-77-AUDIO. Live support is available Monday through Friday, from 7:30 AM until 6:00 PM EST.

 

What players are supported?

Please refer to the help files on the OneClick site for a list of supported media players. If your player is not supported for use with the Media Manager you may still use the Manual download method with Windows Media Player (PC users only) to manage file downloads and synching to devices. Please refer to these instructions for help with manual download. Mac users should review this document.

 

What can I check out?

For many of the books, there are no limits on the number of users who may check out materials, so items are always available. Each user may only have 15 titles at a time. When titles are checked out, they are available to the user for 14 days. Checkouts may be renewed for an additional 14 days at any time, provided there are no holds on the title. At the end of the loan period, the file is disabled and can no longer be used (although it will remain on the device until it is manually removed). Titles can be returned early. Single use titles have the same length of checkout and count toward the total of 15 titles that you may have at any one time.

 

What is available?

Wyoming library users have access to thousands of audiobook with multiple use allowed as well as single use titles which have been recently added to the collection. New simultaneous use titles are added every month. Depending on funding, single use titles may also be added on a regular basis.

All titles are now compatible for Windows and Mac, regardless of the encryption type.

 

Why aren't there more bestsellers?

The collections in OneClick Digital include several thousand titles that are available all the time to multiple users. There are also many best sellers and more recent titles that are only available to one person at a time, due to publisher restrictions. These titles can be placed on hold until they are available for check out.

 

Why haven't I heard anything about a recommendation I made?

Unfortunately, the recommendation report does not include information to identify the user who made the recommendation. If you would like to have a response, please include your name and email in the comments field of the recommendation form. Requested titles may not be available for purchase as some publishers do not allow their titles to be included in library collections. Additionally, limited funding restricts the State Library's ability to add bestselling titles.

 

Patron Access/Authentication

Each user must have an account with OneClick to download content. Users will be able to create their accounts once they have authenticated with their library card and PIN. After creating the account, users can go directly to http://wyomingstatewy.oneclickdigital.com to download audiobooks, and login with their account. Follow the approprate link on the Audiobooks page to either create the account for the first time, or log in as a returning user.

 

Can I download eBooks to my Kindle, Nook, or other eReader device?

The Audiobooks collection does not include eBooks. Explore the ebooks available to Wyoming library users on our eContent site at http://gowyld.net/econtent/. Statewide ebook programs include Freading and the 3M Cloud Library. Additionally, sites like Project Gutenberg and MobiPocket offer free downloads of many free eBook titles. Explore other free resources for audiobooks and ebooks at OpenCulture.Org, and remember to check with your local public library to see if they offer ebooks.

 

I have a Mac and/or an iPod. Can I use this service?

Yes! Read more here for instructions on using audiobook files with a Mac. PC users with Apple devices can use the Media Manager to download and transfer files, although iTunes will also need to be installed on the PC.

 

More questions?

Additional questions about this service should be addressed to Desiree Saunders: desiree.saunders@wyo.gov