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Cloud Library - Common Error Messages


User cannot log in to the Cloud Library
If you are unable to log in, contact your library to see if your library card has expired or has a barred or blocked status. Although the Cloud library does not always provide an error message as to why a log in attempt has failed, the most common cause is that the user's card is not valid because it has expired or has a blocked status.

 

Cannot open book after updating account
If your library account becomes blocked due to an expired card or fines, for example, you will no longer be able to open checked out content in the Cloud. After clearing your account, if you are still having problems opening books in the Cloud, try logging out of the Cloud app completely and closing the app. When you restart the app, you will need to reenter your library information. While not usually necessary, it may also help to restart your device or reinstall the Cloud app. If you still encounter errors when trying to use the Cloud after taking these steps, please contact your local public library for assistance.

 

E_STREAM_ERROR: CURL
First, check in the book you are having trouble with. Then power off your device for at least a full minute. Power back on and check the book back out. If there is a hold, please email ebooks@wyo.gov for hold list adjustment.

 

Adobe Fulfillment E_ADEPT_REQUEST_EXPIRED message
To resolve this error message, first return the book you are having trouble with. Next, power your device off completely and leave it off for at least a full minute. Power the device back on and try to check the book out again. If you are now on hold for the book, email ebooks@wyo.gov to request that you be moved to the top of the hold list.

 

Adobe activation messages
There are a limited number of devices that can be used for access to digital content. Reinstalling apps and authorizing new devices can result in this message. To request a reset visit this Cloud Library help page and fill out the form. The reset process can take up to 48 hours.

 

E_ACT_NOT_READY
First, uninstall the Cloud Library application from your device. Then, power off the device for at least a full minute. Next, power back on your device. Lastly, reinstall the Cloud Library app and reenter your registration information.

 

E_Auth_Bad_Device_t_OR_PKCS12
First, uninstall the Cloud Library application from your device. Then, power off the device for at least a full minute. Next, power back on your device. Lastly, reinstall the Cloud Library app and reenter your registration information.

 

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