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OneClickdigital - Known Issues

[ You are encouraged to submit support tickets through the OneClick website or call 877-77-AUDIO (877-772-8346). Live support is available Monday through Friday, from 7:30 AM until 6:00 PM EST. Alternatively, you can email support@oneclickdigital.com ]

Known issues with OneClickDigital (updated July 8th, 2015)

July 8th, 2015

OneClickDigital technical support has informed users that since Microsoft will no longer be supporting the WMA file format after July 13th, users who employ the Media Manager or manual methods to download and transfer content to devices will no longer be able to do so with any files that are only available in the WMA format. We are in the process of identifying just how many titles this effects in our collection. It is important to understand that those who use the apps to listen to digital content or who stream content from the website are NOT effected by this change.

OneClick's announcement is below:

As of July 13, 2015, Microsoft will no longer be supporting DRM (digital rights management) for WMA files for eAudio. This is a technical issue that will have an impact on some of your OneClickdigital users. Anyone that currently downloads encrypted WMA titles using the OneClickdigital Media Manger or downloads encrypted eAudio manually (as Zip files) will no longer be able to do so as of July 13th.

We've taken steps to make sure that users are aware of this, and we will be changing our website and the Media Manager to ensure that your patrons are aware of this new limitation. Please note, although this issue affects all WMA files, only patrons who utilize the Media Manager will be impacted by the change.

All eAudio titles in your library's collection, including the previously indicated WMA files, will continue to be available through streaming on the OneClickdigital site and for downloading through all versions of the OneClickdigital app. Again, this impact of the Microsoft refusal to support encrypted WMA files will only impact the patrons who are attempting to download with the Media Manager or through manual transfer.

 

Known issues with OneClickDigital (updated April 16, 2015)

Known issues with OneClickDigital (February 17, 2015)

Known issues with Media Manager and digital rights transfers (February 17, 2015)

Knowns issues with Mobile Apps (February 17, 2015)

Website Redesign (February 10, 2015)
A significant redesign of the OneClick Digital website was made available late on Tuesday, February 10th.

 

Other Known Issues

ERROR MESSAGE: We are sorry. The Media Manager has detected an issue with this audio title.
It is possible that there may be a problem with an individual title, and it should be reported to OneClickdigital support. You may also want to check to make sure that you have the latest security updates for Windows Media Player by visiting Windows Security Component Upgrade page. It also may be best to uninstall the Media Manager software and reinstall.
Windows 7 & Vista uninstall directions.

Title downloads but cannot play or transfer
See the above instructions for checking for Windows security upgrades. If that does not help, try forcing a security update by using the following steps:

  1. Go to the My Account / Preferences tab of the OneClickdigital website
  2. Set Default Device : Other
  3. Set Use OneClickdigital Media Manager as my default player: No
  4. Find a short, encrypted title in the collection like one of the Annie and Snowball titles.
  5. Download and extract these files (they will be a zip file)
  6. Open Windows Media Player and try to start playing one of the tracks from the downloaded title
  7. You should be prompted for a security upgrade after opening one of these WMA files in Windows Media Player.
  8. Install the upgrade
  9. Return to the OneClick Website and set your device preferences back to set Media Manager as the default player
  10. Attempt to check out, download, and transfer a title to your device.

ERROR MESSAGE: Media Manager cannot create title folder
Remove all directories named 'eaudiobooks' from the device. Use Windows Explorer to view files on the device and delete. Restart the Media Manager and attempt to transfer the file again.

 

Mac users

Visit the Mac App store to download the OneClickdigital Media Player (for OS X 10.7 or later) or download the MAC Instructions for manual transfers for earlier OS versions. Note that if you cannot use the Mac Media Manager, you will only be able to use unencrypted MP3 files.

 

Mobile Apps for OneClick

Users must already have an account created on the OneClick website.
Logging in to the app will keep the user logged in when browsing content, however, you cannot create a new account through the app. Accounts should be created either on the website while in the library or at home after following the link to create a new account from this page

Can't find the right library to select
Our account is under 'Wyoming State Library'. Start typing 'Wyoming' to find the listing.

 

Device Specific Problems

OneClickdigital supports Zen MTP devices, but does not support Zen MSC devices. For a full list of MTP and MSC ZEN devices, please see the Creative Zen support website at http://support.creative.com/kb/ShowArticle.aspx?sid=83635. If your device is a ZEN MSC type device, contact OneClickdigital support for instructions on manually transferring titles.

Sansa Clip - Media Manager error message indicates device has insufficient memory. This may indicate a need to download a security update for Windows OS. To prompt the update:

  1. Go to the My Account / Preferences tab of the OneClickdigital website
  2. Set Default Device : Other
  3. Set Use OneClickdigital Media Manager as my default player: No
  4. Find a short, encrypted title in the collection like one of the Annie and Snowball titles.
  5. Download and extract these files (they will be a zip file)
  6. Open Windows Media Player and try to start playing one of the tracks from the downloaded title
  7. You should be prompted for a security upgrade after opening one of these WMA files in Windows Media Player.
  8. Install the upgrade
  9. Return to the OneClick Website and set your device preferences back to set Media Manager as the default player
  10. Attempt to check out, download, and transfer a title to the Sansa Clip again