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OneClickdigital - Known Issues (updated Feb 17, 2015)

Website Redesign (February 10, 2015)
A significant redesign of the OneClick Digital website was made available late on Tuesday, February 10th.

[ You are encouraged to submit support tickets through the OneClick website or call 877-77-AUDIO (877-772-8346). Live support is available Monday through Friday, from 7:30 AM until 6:00 PM EST. Alternatively, you can email support@oneclickdigital.com ]

Known issues with OneClick site (February 17, 2015)

Known issues with Media Manager and digital rights transfers (February 17, 2015)

Knowns issues with Mobile Apps (February 17, 2015)

 

Other Known Issues

ERROR MESSAGE: We are sorry. The Media Manager has detected an issue with this audio title.
It is possible that there may be a problem with an individual title, and it should be reported to OneClickdigital support. You may also want to check to make sure that you have the latest security updates for Windows Media Player by visiting Windows Security Component Upgrade page. It also may be best to uninstall the Media Manager software and reinstall.
Windows 7 & Vista uninstall directions | Windows XP Uninstall directions

Title downloads but cannot play or transfer
See the above instructions for checking for Windows security upgrades. If that does not help, try forcing a security update by using the following steps:

  1. Go to the My Account / Preferences tab of the OneClickdigital website
  2. Set Default Device : Other
  3. Set Use OneClickdigital Media Manager as my default player: No
  4. Find a short, encrypted title in the collection like one of the Annie and Snowball titles.
  5. Download and extract these files (they will be a zip file)
  6. Open Windows Media Player and try to start playing one of the tracks from the downloaded title
  7. You should be prompted for a security upgrade after opening one of these WMA files in Windows Media Player.
  8. Install the upgrade
  9. Return to the OneClick Website and set your device preferences back to set Media Manager as the default player
  10. Attempt to check out, download, and transfer a title to your device.

ERROR MESSAGE: Media Manager cannot create title folder
Remove all directories named 'eaudiobooks' from the device. Use Windows Explorer to view files on the device and delete. Restart the Media Manager and attempt to transfer the file again.

 

Mac users

Visit the Mac App store to download the OneClickdigital Media Player (for OS 10.6 or greater) or download the MAC Instructions for manual transfers for earlier OS versions. Note that if you cannot use the Mac Media Manager, you will only be able to use unencrypted MP3 files.

 

Mobile Apps for OneClick

Users must already have an account created on the OneClick website.
Logging in to the app will keep the user logged in when browsing content, however, you cannot create a new account through the app. Accounts should be created either on the website while in the library or at home after following the link to create a new account from this page

Can't find the right library to select
Our account is under 'Wyoming State Library'. Start typing 'Wyoming' to find the listing.

 

Device Specific Problems

Note that supported devices are listed in the help files of the OneClick site.

Some Creative Zen players do not allow a user to fast forward or rewind within files. This issue is being worked on by OneClick developers.

OneClickdigital supports Zen MTP devices, but does not support Zen MSC devices. For a full list of MTP and MSC ZEN devices, please see the Creative Zen support website at http://support.creative.com/kb/ShowArticle.aspx?sid=83635. If your device is a ZEN MSC type device, contact OneClickdigital support for instructions on manually transferring titles.

Sansa Clip - Media Manager error message indicates device has insufficient memory. This may indicate a need to download a security update for Windows OS. To prompt the update:

  1. Go to the My Account / Preferences tab of the OneClickdigital website
  2. Set Default Device : Other
  3. Set Use OneClickdigital Media Manager as my default player: No
  4. Find a short, encrypted title in the collection like one of the Annie and Snowball titles.
  5. Download and extract these files (they will be a zip file)
  6. Open Windows Media Player and try to start playing one of the tracks from the downloaded title
  7. You should be prompted for a security upgrade after opening one of these WMA files in Windows Media Player.
  8. Install the upgrade
  9. Return to the OneClick Website and set your device preferences back to set Media Manager as the default player
  10. Attempt to check out, download, and transfer a title to the Sansa Clip again