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OneClickdigital - Known Issues (updated March 21st, 2014)

iOS 7.1 update breaks OneClick app (March 21st, 2014)
An update to the OneClick Digital app is now available in the App Store to patch the problem where the app was crashing after updating to iOS 7.1

Users not notified of available holds (October 25th, 2013)
OneClick Digital is experiencing issues with hold notifications by email. Users should check the OneClick Media Manager or app frequently when they have items on hold to make sure that they haven't already become checked out. Technical Support is actively working on a fix, but do not have a time frame for resolution.

iTunes opens when using the Media Manager, even when preferences are set not to use iTunes to manage files
Check preferences in the Media Manager and set 'Allow Apple/iTunes Detection' to No.
Check preferences in My Account > Preferences on the OneClick website to be sure that you have set 'Default Device' to 'other' and not Apple/iTunes.

ERROR MESSAGE: Media Manager cannot create title folder
Remove all directories named 'eaudiobooks' from the device. Use Windows Explorer to view files on the device and delete. Restart the Media Manager and attempt to transfer the file again.

ERROR MESSAGE: We are sorry. The Media Manager has detected an issue with this audio title.
It is possible that there may be a problem with an individual title, and it should be reported to OneClickdigital support. You may also want to check to make sure that you have the latest security updates for Windows Media Player by visiting Windows Security Component Upgrade page. It also may be best to uninstall the Media Manager software and reinstall.
Windows 7 & Vista uninstall directions | Windows XP Uninstall directions

Title downloads but cannot play or transfer
See the above instructions for checking for Windows security upgrades. If that does not help, try forcing a security update by using the following steps:

  1. Go to the My Account / Preferences tab of the OneClickdigital website
  2. Set Default Device : Other
  3. Set Use OneClickdigital Media Manager as my default player: No
  4. Find a short, encrypted title in the collection like one of the Annie and Snowball titles.
  5. Download and extract these files (they will be a zip file)
  6. Open Windows Media Player and try to start playing one of the tracks from the downloaded title
  7. You should be prompted for a security upgrade after opening one of these WMA files in Windows Media Player.
  8. Install the upgrade
  9. Return to the OneClick Website and set your device preferences back to set Media Manager as the default player
  10. Attempt to check out, download, and transfer a title to your device.

 

Mac users

Cannot browse pages on OneClick website
This issue has been reported by users who always log in through the proxy server instead of using the link for returning users. It is only necessary to use the proxy server link (to log in with your library card and PIN) when first creating your OneClick account. Subsequent visits to the website should use http://wyomingstatewy.oneclickdigital.com instead.

Visit the Mac App store to download the OneClickdigital Media Player (for OS 10.6 or greater) or download the MAC Instructions for manual transfers for earlier OS versions. Note that if you cannot use the Mac Media Manager, you will only be able to use unencrypted MP3 files.

 

Mobile Apps for OneClick

iOS 7.1 update breaks OneClick app (March 10th, 2014)
OneClick Digital has announced that the latest iOS 7.1 update will cause the current mobile iOS eaudio app to crash. They are currently troubleshooting the issue and will deploy a patch as soon as possible.

Users must already have an account created on the OneClick website.

 

Device Specific Problems

Note that supported devices are listed in the help files of the OneClick site.

Some Creative Zen players do not allow a user to fast forward or rewind within files. This issue is being worked on by OneClick developers.

OneClickdigital supports Zen MTP devices, but does not support Zen MSC devices. For a full list of MTP and MSC ZEN devices, please see the Creative Zen support website at http://support.creative.com/kb/ShowArticle.aspx?sid=83635. If your device is a ZEN MSC type device, contact OneClickdigital support for instructions on manually transferring titles.

Sansa Clip - Media Manager error message indicates device has insufficient memory. This may indicate a need to download a security update for Windows OS. To prompt the update:

  1. Go to the My Account / Preferences tab of the OneClickdigital website
  2. Set Default Device : Other
  3. Set Use OneClickdigital Media Manager as my default player: No
  4. Find a short, encrypted title in the collection like one of the Annie and Snowball titles.
  5. Download and extract these files (they will be a zip file)
  6. Open Windows Media Player and try to start playing one of the tracks from the downloaded title
  7. You should be prompted for a security upgrade after opening one of these WMA files in Windows Media Player.
  8. Install the upgrade
  9. Return to the OneClick Website and set your device preferences back to set Media Manager as the default player
  10. Attempt to check out, download, and transfer a title to the Sansa Clip again