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3M Cloud Library - Announcements & Known Issues (updated 2/12/2015)

3M Cloud - Android update (February 9th, 2015)
An update to the Android app for 3M Cloud has been made available in the Play store. This update includes:

3M Cloud - iOS update (January 30, 2015)
An update to the iOS app for 3M Cloud is available in the app store. This update includes bug fixes for the known issues introduced in version 2.1.24 and improvement in font display and bookmarking.


3M Cloud - iOS update enhancements and known issues (January 21, 2015)
The recent iOS update (January 2d - version 2.1.24) has provided several enhancements, including browse menu updates, a more intuitive reading layout, and an enhanced features menu. We also improved night view mode, the brightness control and table of contents viewing. The dictionary feature was updated and we made highlighting and copying text easier.

However, 3M has identified two bugs that are causing issues for some patrons.

The quality of the font on some devices is degraded. They have submitted a fix for this bug to the Apple store and are hoping it will be available soon.

They have also identified a bug that causes patrons to lose the last reading position in their book when the app is forced to close by the user (double tap home button and swipe app up) or the device is powered down. Instructing patrons to close the book (by tapping on the reading page and then tapping the X in the upper left corner) prior to exiting the application will retain the last reading position. 3M is currently in the process of identifying and fixing this issue.


New Kindle Fire app available (December 2014)
An updated version (2.0.126) of the 3M app is now available for Kindle Fire tablets. Fire tablets will not prompt users for the update as the app is not available in the Amazon app store. There are new instructions for getting the file from the Kindle Fire help page here or by going to http://www.3m.com/us/library/eBook/kindle.html


Update to iOS & Android app (updated - November 13th, 2014)
3M released an update to the Android app on September 26th, 2014 and an update to the iOS app was released on November 11th, 2014. Users can update this app on their Android devices using Google Play or the app store for iOS or find a link to the latest versions on the 3M site at http://ebook.3m.com. There are a number of changes to the user interface, including the ability to mark categories as favorites and a link to view more by an author when viewing the detailed title information of a book. The app has not yet been updated for Kindle Fire or Nook Color. (Nook tablets with access to Google Play will have the new update). See some highlights of changes in the app here, or download the full user guide. Users may need to re-download books that are already checked out, but no data will be lost, such as bookmarks, holds and history.


User cannot log in to the Cloud Library
If you are unable to log in, contact your library to see if your library card has expired or has a barred or blocked status. Although the Cloud library does not always provide an error message as to why a log in attempt has failed, the most common cause is that the user's card is not valid because it has expired or has a blocked status.


Cannot open book after updating account
If your library account becomes blocked due to an expired card or fines, for example, you will no longer be able to open checked out content in the Cloud. After clearing your account, if you are still having problems opening books in the Cloud, try logging out of the Cloud app completely and closing the app. When you restart the app, you will need to reenter your library information. While not usually necessary, it may also help to restart your device or reinstall the Cloud app. If you still encounter errors when trying to use the Cloud after taking these steps, please contact your local public library for assistance.


User cannot log in or check out content using a Samsung Galaxy 3 tablet (2/21/2014)
Updates to patron data or the 3M app may cause the Galaxy 3 date/time settings to be reset. If the date/time is not accurate on a device, then you will not be able to check out ebooks. If you experience issues starting the app or checking out books, check that your date/time settings are correct.


Reading 3M books with the Freading app on a Kindle Fire
It is not recommended that you try to open 3M books with the Freading app. For better functionality, install the 3M Cloud app directly on the Fire using these instructions or read instructions on transferring to a Kindle Fire and using the Aldiko reading app here. You may also wish to try the Overdrive Media Console app if you use Freading books regularly and have had problems with them disappearing from your Kindle when also using the Cloud Library. *Note that some users have experienced problems with the Freading app on Kindle Fire and have had a better experience by installing the Chrome browser.


Transfer problems with some devices
Some eReaders have software that blocks transfers from the 3M Cloud Library for PC. Users with newer Sony eReaders have reported this problem. The book checks out in the PC software and the device is detected, but the transfer does not work. These steps should solve this problem.


Nook software update removes digital rights for library ebooks
Some users have experienced problems opening books on Nook devices or transferring new ones after purchasing a book from Barnes & Nobel or updating their B&N account settings. If you have purchased content on your Nook, you may temporarily lose access to it by using the following instructions, but purchased books can be downloaded again from your Barnes & Noble account.

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