help | remote user login

3M Cloud Library - Known Issues (updated 11/13/2014)

Update to iOS & Android app (updated - November 13th, 2014)
3M released an update to the Android app on September 26th, 2014 and an update to the iOS app was released on November 11th, 2014. Users can update this app on their Android devices using Google Play or the app store for iOS or find a link to the latest versions on the 3M site at http://ebook.3m.com. There are a number of changes to the user interface, including the ability to mark categories as favorites and a link to view more by an author when viewing the detailed title information of a book. The app has not yet been updated for Kindle Fire or Nook Color. (Nook tablets with access to Google Play will have the new update). See some highlights of changes in the app here, or download the full user guide. Users may need to re-download books that are already checked out, but no data will be lost, such as bookmarks, holds and history.


User cannot log in to the Cloud Library
If you are unable to log in, contact your library to see if your library card has expired or has a barred or blocked status. Although the Cloud library does not always provide an error message as to why a log in attempt has failed, the most common cause is that the user's card is not valid because it has expired or has a blocked status.


Cannot open book after updating account
If your library account becomes blocked due to an expired card or fines, for example, you will no longer be able to open checked out content in the Cloud. After clearing your account, if you are still having problems opening books in the Cloud, try logging out of the Cloud app completely and closing the app. When you restart the app, you will need to reenter your library information. While not usually necessary, it may also help to restart your device or reinstall the Cloud app. If you still encounter errors when trying to use the Cloud after taking these steps, please contact your local public library for assistance.


User cannot log in or check out content using a Samsung Galaxy 3 tablet (2/21/2014)
Updates to patron data or the 3M app may cause the Galaxy 3 date/time settings to be reset. If the date/time is not accurate on a device, then you will not be able to check out ebooks. If you experience issues starting the app or checking out books, check that your date/time settings are correct.


Trouble installing the 3M app on the Kindle Fire HD
Updated instructions have been made available in the help files for installing the 3M app on the new Kindle Fire devices. See Installing the app on a Kindle Fire for details.


Reading 3M books with the Freading app on a Kindle Fire
It is not recommended that you try to open 3M books with the Freading app. For better functionality, install the 3M Cloud app directly on the Fire using these instructions or read instructions on transferring to a Kindle Fire and using the Aldiko reading app here. You may also wish to try the Overdrive Media Console app if you use Freading books regularly and have had problems with them disappearing from your Kindle when also using the Cloud Library.


Transfer problems with some devices
Some eReaders have software that blocks transfers from the 3M Cloud Library for PC. Users with newer Sony eReaders have reported this problem. The book checks out in the PC software and the device is detected, but the transfer does not work. These steps should solve this problem.


Nook software update removes digital rights for library ebooks
Some users have experienced problems opening books on Nook devices or transferring new ones after Barnes & Noble recently updated their reading software (November 2012). If you have purchased content on your Nook, you may temporarily lose access to it by using the following instructions, but purchased books can be downloaded again from your Barnes & Noble account.

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