Cloud Library - Announcements & Known Issues
Cloud Library maintenance alert - July 26, 2016
On Tuesday, July 26th there will be extended maintenance to update Cloud Library infrastructure. Downtime will begin at 6pm MDT and last approximately 12 hours until 6am MDT. The ability to borrow new content will be unavailable. Patrons who already have items downloaded to their devices will still be able to read or listen to their content.
After this downtime, over the following days, updated apps will be available. Those patrons using Kindle Fires will need to update by downloading the new app from http://yourcloudlibrary.com
iOS & Android apps updated (June 1, 2016)
As of May 25th, both the Android and iOS apps for the Cloud Library have updates available. These include new browse categories for juvenile fiction and nonfiction and the ability to flag items for later (without placing a hold). The 'return books' feature is also easier to use from the My Books screen.
Web app updated (May 18, 2016)
The Cloud library web app at http://ebook.yourcloudlibrary.com/library/wyominglibraries/ has been updated to be mobile friendly and includes the new juvenile categories for browsing. The app also opens in a full browser view.
Cloud app now available for Chromebooks (April 29, 2016)
The Cloud Library app is now available for Chromebooks in the Chrome Web store at http://chrome.google.com and search for cloud library.
Nook Color & Nook Tablet mobile apps no longer supported. (April 14, 2016)
Barnes & Noble closed their Nook app store on March 15, 2016. All previously purchased and downloaded apps will remain in a user's library, but new apps cannot be added. Apps can be archived and unarchived, but if uninstalled, they may not be reinstalled. Nook users who uninstall the Cloud Library will not be able to reinstall it at this time. These users can still sideload ebooks onto their devices by connecting the eReader to a computer and using the Cloud Library PC app to move ebooks to the device.
Nook users with devices that can connect to the Google Play store will find the Cloud Library mobile apps available for download.
iOS app update (December 17, 2015)
Kindle Fire App - Dictionary feature (December 8, 2015)
The dictionary lookup feature in the Cloud app for Kindle Fire is not functional. This is a known issue and is not on track to be resolved in a future release for Android at this time.
The State Library and the University of Wyoming Libraries partner to increase digital content offerings (November 17th, 2015)
In addition to eBooks, UW has recently added nearly 300 digital eAudiobooks which are available for checkout to all users via CloudLink. Audiobooks can be downloaded through the same Cloud Library app and require no changes in settings for Cloud users.
The service is designed to be seamless with no app updates required by the end user. Patrons will be able to view and access all available materials, regardless of whether they were purchased by UW or the Wyoming Libraries group. Holds can only be placed on eBooks and eAudiobooks if the items are in the user's home collection.
Kindle Fire installation issues (October 2, 2015)
After a recent automatic upgrade to Kindle Fire, some versions of the Silk browser may not allow a user to open the downloaded file to install the Cloud app on their device. To work around this issue, install a file management app, such as ES File Explorer and use that app to open the *.apk file from the Kindle Fire installation page.
User cannot log in to the Cloud Library
If you are unable to log in, contact your library to see if your library card has expired or has a barred or blocked status. Although the Cloud library does not always provide an error message as to why a log in attempt has failed, the most common cause is that the user's card is not valid because it has expired or has a blocked status.
Cannot open book after updating account
If your library account becomes blocked due to an expired card or fines, for example, you will no longer be able to open checked out content in the Cloud. After clearing your account, if you are still having problems opening books in the Cloud, try logging out of the Cloud app completely and closing the app. When you restart the app, you will need to reenter your library information. While not usually necessary, it may also help to restart your device or reinstall the Cloud app. If you still encounter errors when trying to use the Cloud after taking these steps, please contact your local public library for assistance.
Transfer problems with some devices
Some eReaders have software that blocks transfers from the Cloud Library for PC. Users with newer Sony eReaders have reported this problem. The book checks out in the PC software and the device is detected, but the transfer does not work. These steps should solve this problem.
Nook software update removes digital rights for library ebooks
Some users have experienced problems opening books on Nook devices or transferring new ones after purchasing a book from Barnes & Nobel or updating their B&N account settings. If you have purchased content on your Nook, you may temporarily lose access to it by using the following instructions, but purchased books can be downloaded again from your Barnes & Noble account.
- Connect the Nook to your PC
- Using the file explorer on the computer, remove the following directories on the Nook:
- Digital Editions
- Properly eject the Nook from the PC
- Quit Adobe Digital Editions if it is open
- Reconnect the Nook to the PC
- Open Adobe Digital Editions
- A popup may appear in Adobe Digital Editions asking to reauthorize your mobile device
- Enter your AdobeID and password when prompted.
- If the popup does not appear, click on the Nook listing in the library view and select 'Authorize Device'
- If you are using the Cloud Library, return to the PC app and open the MyBooks tab. Select 'transfer to device' for any checked out content