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Cloud Library - Announcements & Known Issues (updated 10/2/2015)

The State Library and the University of Wyoming Libraries partner to increase digital content offerings (November 17th, 2015)

The Wyoming State Library is pleased to announce a partnership with University of Wyoming Libraries using the Cloud Library's CloudLink servcie which increases the amount of digital content available to Wyoming citizens and UW library users. The CloudLink service allows users from the UW and WYLD library systems to access the complete eBook collections from both systems and to check out available materials seamlessly.

In addition to eBooks, UW has recently added nearly 300 digital eAudiobooks which are available for checkout to all users via CloudLink. Audiobooks can be downloaded through the same Cloud Library app and require no changes in settings for Cloud users.

The service is designed to be seamless with no app updates required by the end user. Patrons will be able to view and access all available materials, regardless of whether they were purchased by UW or the Wyoming Libraries group. Holds can only be placed on eBooks and eAudiobooks if the items are in the user's home collection.


Android app update (October 30, 2015)
An update to the Cloud Library Android app was released on October 30, 2015. This app is a maintenance and bug fix release. The current version is 2.2.19.


Kindle Fire installation issues (October 2, 2015)
After a recent automatic upgrade to Kindle Fire, some versions of the Silk browser may not allow a user to open the downloaded file to install the Cloud app on their device. To work around this issue, install a file management app, such as ES File Explorer and use that app to open the *.apk file from the Kindle Fire installation page.


Apple (iOS) issues with browse categories (September 16, 2015)
After upgrading to iOS 9, the Cloud Library app does not allow users to browse categories. An update to the iOS app was released on September 30th to resolve this issue. Users experiencing problems with browse categories on iOS devices should update their Cloud app.


New Kindle Fire app available (April 2015)
An updated version (2.1.57) of the 3M app is now available for Kindle Fire tablets. Fire tablets will not prompt users for the update as the app is not available in the Amazon app store. Get the latest version of the app at http://www.3m.com/us/library/eBook/kindle.html



User cannot log in to the Cloud Library
If you are unable to log in, contact your library to see if your library card has expired or has a barred or blocked status. Although the Cloud library does not always provide an error message as to why a log in attempt has failed, the most common cause is that the user's card is not valid because it has expired or has a blocked status.


Cannot open book after updating account
If your library account becomes blocked due to an expired card or fines, for example, you will no longer be able to open checked out content in the Cloud. After clearing your account, if you are still having problems opening books in the Cloud, try logging out of the Cloud app completely and closing the app. When you restart the app, you will need to reenter your library information. While not usually necessary, it may also help to restart your device or reinstall the Cloud app. If you still encounter errors when trying to use the Cloud after taking these steps, please contact your local public library for assistance.


User cannot log in or check out content using a Samsung Galaxy 3 tablet (2/21/2014)
Updates to patron data or the app may cause the Galaxy 3 date/time settings to be reset. If the date/time is not accurate on a device, then you will not be able to check out ebooks. If you experience issues starting the app or checking out books, check that your date/time settings are correct.


Transfer problems with some devices
Some eReaders have software that blocks transfers from the 3M Cloud Library for PC. Users with newer Sony eReaders have reported this problem. The book checks out in the PC software and the device is detected, but the transfer does not work. These steps should solve this problem.


Nook software update removes digital rights for library ebooks
Some users have experienced problems opening books on Nook devices or transferring new ones after purchasing a book from Barnes & Nobel or updating their B&N account settings. If you have purchased content on your Nook, you may temporarily lose access to it by using the following instructions, but purchased books can be downloaded again from your Barnes & Noble account.

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