iOS 7 users - 3M app freezes after checking out a new book (10/9/2013)
Patrons using the 3M Cloud Library iOS App on a device running iOS 7 may experience the 3M Cloud Library iOS App freezing after they check out a new ebook. This error is happening because the ebook has not been fully downloaded when the patron pushes the app to the background (switches to another app) or closes the ebook.
If you experience this issue, you will need to reset the device by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears. Once the device is restarted, you will be able to access the ebook in the 3M Cloud Library without any further issues.
3M is working on a hotfix to resolve the issue.
3M Cloud app crashes on first generation iPads
First generation ipads may not be able to run the 3M Cloud app. Development is working on a resolution, but does not have a timeframe. If the app is crashing on a first generation iPad, users will need to use a manual method to move books to the iPad and use a different reading app. A good alternative is the Bluefire app. Instructions are available here: http://gowyld.net/econtent/CloudLibrary/help/bluefire.html
3M Cloud app does not work with Google Nexus 7 after updating to Android 4.3 - UPDATE (8/15/2013)
A hotfix to the Cloud Library app was made available in the Google Play store on 8/14/2013. This issue should be resolved with this hotfix.
User cannot log in to the Cloud Library
If you are unable to log in, contact your library to see if your library card has expired or has a barred or blocked status. Although the Cloud library does not always provide an error message as to why a log in attempt has failed, the most common cause is that the user's card is not valid because it has expired or has a blocked status.
User cannot check a book in early with the PC software - UPDATED (11/20/2013)
Version 1.38 of the PC Software, released in November of 2013 allows users to check in books in the 'My Books' view. Select the 'list view' option from the shelf view to see the check in function. If you do not have the option to check in, click on the 'i' at the top right of the screen to check the version of the PC software that you are using. The PC Software should update automatically after a restart, but may need to be open for a few minutes before it detects the need to update.
Font size on Apple devices
Recent updates to the iOS app have made it possible to increase the font size by a significant amount. If the new font sizes are still too small, you can either use the accessibility features on the device to turn on the 'zoom' feature [ instructions ] or you can install a different eReading app, like Bluefire and transfer books to the iPad instead of using the 3M app. The Bluefire app is a more fully featured eReading app. You can use different reading apps, but it must be one that supports Adobe DRM and is registered with an Adobe ID. Instructions for transfering books to an iOS device with iTunes to use with Bluefire reading app
Trouble installing the 3M app on the Kindle Fire HD
Updated instructions have been made available in the help files for installing the 3M app on the new Kindle Fire devices. See Installing the app on a Kindle Fire for details.
Reading 3M books with the Freading app on a Kindle Fire
It is not recommended that you try to open 3M books with the Freading app. For better functionality, install the 3M Cloud app directly on the Fire using these instructions or read instructions on transferring to a Kindle Fire and using the Aldiko reading app here. You may also wish to try the Overdrive Media Console app if you use Freading books regularly and have had problems with them disappearing from your Kindle when also using the Cloud Library.
Transfer problems with some devices
Some eReaders have software that blocks transfers from the 3M Cloud Library for PC. Users with newer Sony eReaders have reported this problem. The book checks out in the PC software and the device is detected, but the transfer does not work. These steps should solve this problem.
Nook software update removes digital rights for library ebooks
Some users have experienced problems opening books on Nook devices or transferring new ones after Barnes & Noble recently updated their reading software (November 2012). If you have purchased content on your Nook, you may temporarily lose access to it by using the following instructions, but purchased books can be downloaded again from your Barnes & Noble account.